How to get a refund on cash app if sent to wrong person? Follow The Guide [ 2023 ]

Written By Claire Dickey | Fact Checked ✅ By Morgan Richard

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Before the Cash App, sending or requesting money from someone wasn’t easy. It is equally easy to get a refund as well.

Here We will Discuss How to Get Money Back From the Cash App if Sent to the Wrong Person, so just follow the steps.

Cash App is one of the most prominent ways of sending or requesting money from others online. You just need to install the app on your mobile, and you are all set.

You don’t need any other third-party app to do that. Since you easily send payments to others using Cash App, it is easy to cancel or refund your money.

The reasons for canceling or refunding money on Cash App could vary from making a transaction to the wrong recipient to put in the incorrect amount. Regardless of the case, if you want to cancel the request on Cash App, you might be able to do that before the payment has been made to the recipient.

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Below are a few simple steps that you have to follow to do that;

How to Cancel A Payment on Cash App?

Follow the below steps to cancel a Cash App payment;

  • Firstly, launch the Cash App from your phone regardless of whether you are using iOS or Android since the process is the same.
  • On the main screen of the Cash App, tap on the ACTIVITY option (ClOCK icon) located at the bottom-right of the screen.
A screenshot of the Cash App showing the steps to cancel a payment, including tapping on the transaction, scrolling to the bottom, and selecting 'cancel payment
  • As soon as you hit the ACTIVITY tab, it will open a list of all the transactions that you have made.
  • Once it displays the list of the transactions, locate the one you want to cancel.
  • Once you have found it, tap on that transaction, and it will open a menu, which will display all the details regarding payment in a pop-up.
  • Now, you must tap on the three dots (…) icon at the top-right of the Cash App screen.
A graph showing the average time it takes for Cash App to process a refund, with the majority of refunds being completed within 3-5 business days.
how long does cash app take to refund
  • If you can locate the CANCEL A PAYMENT option, tap on it to cancel the transaction.
locate the CANCEL A PAYMENT option
how to request a refund on cashapp

Note: If you cannot locate the CANCEL A PAYMENT option, you have to submit a request for a refund of your transaction.

✅ How To Accept Refund Requests On Cash App 🔴

Cash App Refund Process

Since now you have learned how to cancel a payment on Cash App that you have mistakenly transferred to the wrong recipient or entered the wrong amount, it’s time to learn How to get a refund on cash app if sent to the wrong person.

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The process is pretty simple and doesn’t take much of your time. Below are a few simple steps that you have to go through to refund Cash App payment;

So, let’s start!

  • First, launch the Cash App on your Android or iOS phone.
  • On the main Cash App screen, tap on the ACTIVITY ICON, located at the bottom-right of the screen in a CLOCK shape.
On the main Cash App screen, tap on the ACTIVITY ICON, located at the bottom-right of the screen in a CLOCK shape.
how to cancel a payment on Cash App
  • It will open a list of all the payments that you have made through the Cash App.
  • Now, locate the payment you want refunded from the list and tap on it.
  • It will open a new screen. Tap on the three dots (…) you can find on the top-right of the Cash App screen.
Screenshot of the Cash App showing the 'Refund' option in a pop-up window, located in the navigation menu on the bottom left of the screen.
Where to find the Refund popup Option in Cashapp
  • You will see the REFUND option in the pop-up.
  • Tap on it, and then tap on OK.

How to Receive Payment From Cash App Through a Request?

Here is how you can receive a payment by sending a request on Cash App;

  • First of all, launch the Cash App on your iPhone or Android.
  • On the Cash App main screen, go to the Cash option at the bottom.
  • Enter the amount you want to request.
A screenshot of a Cash App transaction showing the process of receiving payment through a request, including options to accept or decline the request, and the ability to add a note or memo to the transaction.
  • Now hit the REQUEST option located on the left side below the keypad.
  • You can request money from a single person or send a request to many people at once. You can use the suggested list of contacts to request money or manually enter the name of the person you are sending the request to. Furthermore, you can also attach a note to your request to explain why you need this amount.
  • After that, tap on the gree REQUEST button at the top-right corner of the Cash App screen.

How to get a refund on the cash app if it sent to the wrong person

It doesn’t mean you can’t receive payment without sending a request to someone on Cash App. People can send you money; if you have already received payment, the amount will be added to your Cash App balance. However, you will be required to accept the payment manually if you receive payment from a person for the first time on Cash App. To do that, you have to perform some simple steps that are given below;

  • Launch the Cash App from your iOS or Android device.
  • From the main screen, tap on the ACTIVITY tap located at the right-bottom of the screen.
  • Beneath the PENDING option, you will see all the requests you have made to others that are still pending. This list will also include payments you have received but haven’t accepted. These payments are from people who send you a payment for the first time. To accept a payment, simply tap on the ACCEPT option next to that payment.
An illustration of a Cashapp user accepting a refund payment on their mobile device. The screen displays the message 'Refund Received' and the user's account balance has been updated.
cash app refund problems – Accept the payment on Cashapp

Whole Acquaintance about Cash App Refund Process

Cash App is the best online platform for sending and receiving money from friends and family. Undoubtedly, the Cash App has become the most advanced, secure, and productive means to transfer money. We all have, at some point, used the Cash App and loved it for its convenience and user-friendly experience.

Cash App payments are easy to send, free, and sophisticated, but payment can be canceled. There can be different reasons for payment cancellation on the Cash App, like sending money to the wrong person by putting in the wrong account number. This can also happen because of technical reasons. Therefore, you need to know how to request a refund for a Cash App transactionHere is a full guide for you to get a Cash App refund and navigate through this unfortunate situation. 

Generally, you can’t get a Cash App refund if you accidentally send the money to someone you do not know. However, if the Cash App payment was unsuccessful, you can cancel that particular payment and request a Cash App refund. To get a refund on Cash App, you should know the platform’s refund policy and the procedure.

What is the Cash app refund policy? 

As per the most updated version of the Cash app, the refund on Cash App is processed towards the exact supply of payment at which it originated. It is mandated under the Cash app refund policy and does not allow a refund of your amount if the payment was successful. However, If the payment is unsuccessful for technical or any other reason, you will see an option to cancel the payment besides the payment you made.

Once Cash App receives the refund, it will automatically appear in your Cash App balance. Processing a Cash app refund may take 5-10 business days. Users also have the option to reach out to the Cash app help center if the refund is not even after 10 business days. You can request to resolve the Cash App refund dispute as soon as possible. 

Apart from this, it would be best if you always were very careful while making a payment on Cash App. You should always cross-check the recipients’ payment details before sending money so that you do not end up sending money to any wrong recipient. Once payment is successfully transferred, then the only option you have left is to request the recipient to refund your money back. Cash App cannot help you in this case.

How to Get a Refund from a Merchant?

Cash is a popular payment app for small businesses in the United States. Almost all businesses and merchant classes use Cash App to receive money from their customers because nowadays, everyone has a Cash App, and people do not carry cash with them. There are certain instances when being a customer, you may have made a wrong payment to a merchant, and then you may worry about how to get a refund from the Cash App merchant. You do not need to worry anymore because here you will get to know how to get a Cash app refund. 

How to get a refund on the Cash app?

As we know, Cash is the most popular way to transfer money online but have you ever wondered what to do when a payment has failed and you have transferred it to the wrong recipient? Sometimes, you must request a refund for a Cash app transaction. To make a cash App refund request for any purchase that you made through Cash App or want a refund for any unsuccessful transaction then, you need to follow these steps:

  • Open Cash App on your iPhone or Android device.
  • Click on the “Activity” tab.
  •  After this, select the payment you want a refund from.
  • Now harness on the three dots in the home screen’s top right corner.
  • After that, select the “Return” tab.
  • Click “Ok” to generate a refund to your Cash App account. 

How to refund payment on the Cash App

Call the support. If you have accidentally sent money to the wrong person, then you can contact the recipient to request a refund. If the cooperative and willing to refund the payment, you can ask him/her to do the following:

  • Tap the clock icon on the home screen on Cash App
  • Select that particular payment to be refunded
  • Tap, select refund, and press OK.

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Play And Watch how to get a refund on the cash app


Q: Can I dispute a payment on Cash App?

Ans: Yes, you can dispute a payment on Cash App. However, you have to wait for it until its status displays as COMPLETED.

Q: Can I get a refund on Cash App?

Ans: You can get a Cash App refund by following the steps above.

Yes, if you have received a payment accidentally, you can return it by contacting the sender and cooperating with him/her.


That is all about Cash App refunds and canceling a payment. We also discussed how you could make a payment request. Moreover, if you receive payment for the first time from a person, you must manually accept it and then add it to your Cash App balance.

As noted Earlier, the Cash app refund money will reflect instantly if the wrong recipient agrees to refund the money. And if payment failed for technical reasons that it can take 5-10 business days to process a refund that involves credit cards.

If the recipient is uncooperative, there is nothing legally that you can do to get the Cash app refund moneyThis is not surprising that the world is full of crooked people. You can be on the receiving end if you accidentally send money to the wrong recipient and the other person is unwilling to refund the payment.

Getting a Cash App refund can be complicated if you accidentally send money to the wrong recipient. The reason is that the Cash App payments are instant. You can request the recipient to request the money, but you can do nothing if that person is unwilling to refund the money.

If you have been scammed on the Cash app and want your money back, you need to take certain steps to request a refund. Open the app, find the payment to be refunded, tap on the three dots, select refunded, and tap OK. Your money will be refunded within 5-10 business days.

If you have any further queries, don’t hesitate to comment below.


  1. Shelly Watts says:

    Its really helpful for me to get my problem resolved

  2. Dawn Hancock says:

    I sent a payment 3 weeks ago and was informed they don’t have access to account anymore. I requested refund but they can’t get in to authorize it. How will I get my money back. It still shows as refund status

  3. You guys need to have a better protocol with sending money to wrong accounts or you will be sued. People do not have money to give away. I will be calling my account. Never again!!

  4. Nicholas Ferrol says:

    Thanks my problem is solved

    1. Author Claire Dickey For Cash App Guide Blog Claire Dickey says:

      Its Our Pleasure To Help Visitors.

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